Many businesses just use their phones and the associated systems without giving them much thought. It often isn’t until something goes wrong that a business suddenly begins to wonder if the phone service provider they have is the right one. But without a phone system, the business will suffer hugely. There are many different providers currently offering their services to businesses and here we are reviewing one in particular, 4Com.
Who are 4Com?
4Com are a Dorset based company who were founded back in 1999. They current have over 8000 businesses using their services and make use of UK-based call centres. As well as providing services, they also offer comprehensive maintenance and support to their customers with each department being given a dedicate point of contact. This means they can add a personal touch to the relationship that can often be a reassurance to small and medium businesses – no more explaining the situation in full each time to a different person.
What services do they offer?
4Com currently offer a range of services comparable to and exceeding many of its competitors. Starting point for most companies are the handsets provided – these are digital and easy to use as well as being ergonomic so are comfortable for staff to utilise for long periods of time. The information shown on the screen includes caller details so that personal customer greetings are simple and each phone has a comprehensive phone book facility. Conference calls are simple using these handsets as well as transferring between units and even direct dialling so customers get the person they want first time.
A big area for many businesses is call reporting to allow analysis of time and productivity issues. 4Com offer a powerful analysis tool with their package that includes data such as missed calls, response time information and traffic analysis. This is ideal for management information statistics to allow work patterns and staff productivity to be accurately monitored.
For many businesses, the office is no longer the only workspace and the ability to coordinate when out on location is best done with the use of an iPad. 4Com offer the latest ranges of the Apple devices as part of their packages or even for a standalone package, if a customer isn’t office based.
A big area for many businesses is call reporting to allow analysis of time and productivity issues. 4Com offer a powerful analysis tool with their package that includes data such as missed calls, response time information and traffic analysis. This is ideal for management information statistics to allow work patterns and staff productivity to be accurately monitored.
For many businesses, the office is no longer the only workspace and the ability to coordinate when out on location is best done with the use of an iPad. 4Com offer the latest ranges of the Apple devices as part of their packages or even for a standalone package, if a customer isn’t office based.
Customer reviews
4Com reviews from existing customers can be viewed on their website and show that customer satisfaction with the services they have provided is high. Internet reviews are very much the digital word of mouth and by seeing what other companies have said, along with details about who the company are, allows prospective customers to feel confident in their choice.
Conclusion
4Com currently offer all of the latest tech that a business phone service provider can offer and back up this advanced equipment with a dedicated, UK-based customer service team. This means that they have dedicated numbers for if problems should occur as well as an online facility to report issues as well. They stand at the forefront of their market and look set to continue to do so into the future.
RSS Feed
